"I would definitely recommend Baltnet Claims to friends and family... they sorted it all out for me!"

G. Bakaitytė

Privacy policy

  1. Baltnet Claims has a privacy policy for all its users of this website, as well as telephone callers and any other existing or potential customers. The purpose of this policy is The purpose of this policy is protecting and respecting your privacy.
  2. By visiting our website or using our services you are agreeing and consenting to the practices described in this policy.
  3. For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is BALTNET whose registered office is Unit 13, Bellview Court, 179/183 Hanworth Road, Hounslow, TW3 3TT
    Our registration number with the Information Commissioner’s Office is Z1901516.
  4. Baltnet Claims won’t pass your details on to anyone else unless you tell us we can.
  5. You may give us information about you when filling in forms on our website http://www.baltnetclaims.co.uk, when corresponding with us via letter or email, or when speaking with member of our staff directly;
  6. Baltnet Claims collects and holds personally identifiable information, such as your name, home and work addresses, home and work telephone numbers, e-mail address, National Insurance number and date of birth.
    Baltnet Claims also collects anonymous demographic information, which is not unique to you, such as your age, gender and postal code.
    We also will collect details regarding your health and injury and any other information which could be relevant to your claim. Baltnet Claims aims that our service would be accessible to all accident victims. While before processing personal data, we always attempt to obtain permission from the claimant directly, if this is not always possible (e.g. when the accident victim is a vulnerable person such as child, non-English speaker, elderly/infirm relative). In these cases, it will be needed to take information from authorised third party such as litigation person or authorised person to do so.
  7. Baltnet Claims is committed to ensure that your privacy is protected. Any personal information which you give us will be processed in compliance with Data Protection Act 1998.
  8. If you do not want us to hold personal information about you, please do not submit it to us.
  9. When you visit our website, we may store web server logs which show your IP address. This gives us information such as whether the page request was successful or not, which pages you looked at and other related data. The use of this data is only for statistical purposes.
  10. Our website may collect some technical information from your device such as browser type and version, browser plug-in types and versions, time zone setting, operating system and platform and the internet protocol (IP) address, browser plug-in types and versions, time zone setting, operating system and platform; This will be collected by cookies but this information only would be used by a website in order to enhance your experience when using our website. We will not analyse this information or use it for any marketing purpose or third party advertisings. However this may help our website to load up quicker on your device if you decide to visit us again. We do use cookies in the use of obtaining and storing information from you. Cookies are pieces of information in the form of a text file, generated by a web server and placed on an Internet users hard drive. Cookies make browsing a web site more efficient and convenient for users. Due to the diverse requirements of and technologies used by users of websites, it is common practice to use software that generates various statistics, for example, about time spent by users browsing particular pages and which browser they use. This allows us to ensure we concentrate our efforts on the most popular areas of our website and that technically, our website is available to users of all available technologies. The software does not record personal information. By continuing to browse the site, you are agreeing to our use of cookies. For more information on cookies, their use and blocking them you may want to visit www.aboutcookies.org.
  11. Any access to your personal information is restricted only to our staff and to parties involved in the processing of your claim:
    - To and from one of our panel solicitor companies,
    - firm or corporate entity (such as insurance providers, medical practitioners, and costs draftsmen) dealing with your claim;
    - from any individual, firm or corporate entity relating to your claim; and
    - from other third parties who could help to process your case
  12. As long as you have given the necessary permission to Baltnet Claims, we will use your information:
    a) To provide you with the information, products and services that you request from us. For example, we may pass on your information to one of our solicitor so they can help us to assess your claim. However they will only start working with your claim if you have given them the permission to access the data given to Baltnet Claims.
    b) To notify you about any changes to our services;
    c) To certify that content from our website is presented in the most effective manner for you and for your computer;
    d) To inform you about other similar services we offer;
    e) To measure or understand the effectiveness of advertising we use
  13. All information you provide to us is stored on secure servers.
  14. The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to an appropriate fee to meet our costs in providing you with details of the information we hold about you.
  15. Our site may contain links to and from other websites. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please do check these policies before you submit any personal data to these websites.
  16. Your personal information will not be passed to any other party unrelated to the claim unless we would be required to do so by UK law or in the good faith belief that such action is necessary to:
    - Defend and protect the rights and property of Baltnet Claims;

    - Conform to the order of the law and comply with services provided.
  17. If you believe that any information we are holding on you is incorrect or incomplete, please e-mail to us or write us as soon as is possible and practical. We will promptly correct any information which is found to be inaccurate or incorrect.