"I would definitely recommend Baltnet Claims to friends and family... they sorted it all out for me!"

G. Bakaitytė

Terms & Conditions

The information contained in this website is general information only, based on the law of England and Wales. The user should be aware that laws and regulations may be different outside England and Wales.

Reliance on Content

We are not lawyers and we do not give legal advice. The information provided on this website is not intended to be legal advice and is for educational purposes only. Do not use this site to disregard any legal advice, nor to delay seeking legal advice or representation because of something you have read or seen on this site. Before acting or relying in any way on information contained on the site, you should seek detailed specialist advice from a suitably qualified solicitor, based on your specific circumstances.

We therefore do not accept any responsibility or related liability for any advice given to you or other work carried out on your behalf, by our panel solicitors, or any other solicitor that you chose to appoint. You are under no obligation to instruct one of our panel solicitors.

If you win your claim, we will charge you a fee you agreed us to pay at the beginning of your claim. For example if you agreed us to pay 25% of your personal injury compensation our charges will look:

  • Our charges are 25% of the amount that you recover by way of general damages.
  • Our Charges include VAT.
  • Personal injury compensation: £3000
  • Our charges would be £750 including VAT – which is £625 + VAT

As a claims management company, we carry out work on your behalf and on behalf of the appointed solicitor. We assist the solicitors with obtaining questionnaires and statements from you and witnesses, explain solicitor’s documentation to you and, where appropriate, obtain photographic and locus evidence.

Website Service

While we try to ensure that our website is available 24 hours a day, we cannot guarantee this and will not be liable if for any reason the website is unavailable at any time or for any period. Access to our website may be suspended temporarily and without notice for any reason (including, without limitation, system failure, maintenance or repair) and for reasons beyond our control.


You may terminate your instructions to us within 14 days of the Commencement Date (the “Cancellation Period”). You will incur no costs when you do so.

Notice of cancellation can be sent by mail or fax, or by e-mail, letter or text message, or telephone call to Baltnet Claims.

You only need to cancel your instructions if you entered into agreement with us.

Change of Terms and Conditions

We may change this disclaimer at any time by updating this page, and therefore recommend you check this page from time to time to ensure you are referring to the current terms and conditions. Your continued use of our website, following the posting of any changes, indicates your acceptance of such changes.

Our Terms and Conditions that are set in our contract is only applicable after the contract is signed. The full Terms and Conditions after the contracts are being signed are available for you in those formats, electronic or paper version. You may also read them on our website by pressing this link.